Effective Date: January 1, 2026

Shenandoah Caverns respects your privacy and is committed to protecting the personal information you share with us.

Information We Collect

We may collect the following types of information:

• Personal information such as name, email address, phone number, and billing details when purchasing tickets or contacting us
• Non-personal information such as browser type, device information, pages visited, and website usage data

How We Use Your Information

Your information may be used to:

• Process ticket purchases and transactions
• Communicate about events, updates, promotions, or customer service inquiries using email or text
• Improve our website, services, and visitor experience
• Comply with legal and regulatory requirements

Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience, analyze traffic, and support marketing efforts. You may disable cookies through your browser settings, though some features may not function properly.

Sharing of Information

We do not sell or rent your personal information. Information may be shared with:

• Trusted third-party service providers (such as ticketing platforms or payment processors) solely to perform services on our behalf
• Legal authorities if required by law or to protect our rights and safety

Data Security

We implement reasonable administrative and technical safeguards to protect your personal information. However, no method of online transmission or storage is 100% secure.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Your Rights

You may request access, correction, or deletion of your personal information by contacting us at the email address below.

Updates to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

• events@shenandoahcaverns.com
• 261 Caverns Rd, Quicksburg, VA 22847